23rd April, 2010 Commit to your horse - Commit to your appointment

Cancellations cost me in the region of £100 per week given that most of them are last minute and there is no hope of filling in the gaps; it's particularly galling when other people are desperate to get early appointments. Given that I haven't put my prices up for at least three years and that I now earn considerably less than I did as a lawyer (and work considerably more hours), this is unsustainable. It is with great reluctance that I have decided to introduce a general cancellation policy: from 1st May, 2010, all appointments will be subject to a non-returnable deposit of £30. This should only affect the small minority of people who do cancel rather than force everyone to bear the cost.